Frequently Asked Questions

Artisan Walks offers Ready-to-Wear products, Made-to-Order footwear and Design Your Own custom shoes. Product availability, customization options and expected preparation time are shown on the relevant product page.

Ready-to-Wear products are already completed or available in stock and can usually be dispatched sooner. Made-to-Order products are produced after your order using the selected size, leather, colour, sole and approved customization options.

Yes. You can use our Design Your Own service or contact Artisan Walks with reference images and your requirements. Our team will review the design, materials, construction, price and estimated production time before confirming the order.

Contact us immediately. Changes may be possible before production or material cutting starts. Once production has started, some changes may not be possible and additional charges may apply.

Use the size chart shown on the product page and compare it with your foot length. For custom or unusual sizing, provide accurate foot measurements and any fitting notes before production begins.

Yes. Custom sizing is available on selected Made-to-Order and bespoke products. The customer is responsible for providing accurate measurements. Our team may request a foot tracing, foot length, width, instep and additional fitting information.

Fit problems caused by incorrect or incomplete customer measurements are not treated as manufacturing defects. We will still review the case and may offer an adjustment or remake at an additional cost where practical.

The website checkout currently supports Easypaisa QR and HABIBMETRO Raast QR. The available payment methods and account details are displayed during checkout.

Ready-to-Wear orders normally require full payment. Made-to-Order, custom and shoe-builder orders normally require the advance amount shown at checkout. Any remaining balance must be paid before shipment unless Artisan Walks confirms another arrangement in writing.

QR and bank payments are checked against the submitted transaction ID, payment account and screenshot. Your order remains pending until an Artisan Walks administrator verifies the payment.

Yes. After a successful order submission, the website displays an order number and attempts to send an email confirmation. Keep your order number for tracking and future communication.

Production time depends on the design, material, workload and level of customization. The estimated preparation time shown on the product page or confirmed by our team is an estimate, not a guaranteed delivery date.

Handmade products may have small differences in leather grain, shade, texture, stitching and finishing. These natural and handmade variations are part of the product character and are not normally considered defects.

Yes. Genuine leather can develop a patina and may change slightly with wear, sunlight, moisture and care products. Proper cleaning, conditioning and storage help protect the leather.

International shipping may be available depending on the destination, product and courier service. Shipping charges, customs duties, taxes and import requirements may apply.

Use the Track Order page with your order number and the requested customer details. You may also contact Artisan Walks if tracking information has not yet appeared.

Contact Artisan Walks as soon as possible, preferably within 48 hours of delivery. Keep the packaging and provide clear photos or video of the parcel, product, shipping label and issue.

Use the Contact page for WhatsApp, phone, email, location and the website contact form. Include your order number when asking about an existing order.